Shipping Policy

The following are the terms and conditions that constitute our Shipping Policy.

Section 1 – Shipment processing time

Shipment processing time All orders are processed within 3-5 business days. Orders may not be processed during weekends or Chinese holidays. The timeframe indicates when the item will be prepared for shipment and shipped from our warehouse.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Section 2 – Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Shipping costs may vary depending on your country.

Section 3 – Shipment confirmation & Order tracking

Generally, the tracking number will be active within 24 hours. You can click on this  link , input your order number (for example, #2023), and your email to check the status. If there is no update after 48 hours, please contact us at

Section 4 – Customs, Duties, and Taxes

Mictrack is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Section 5 – Delivery Failed

Mictrack is not responsible for returned shipments (or shipment destruction) due to delivery failures caused by the user (incorrectly filled-in address or phone number) or the carrier service provider.

Section 6 – Damages

Mictrack is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Section 7 – Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Section 8 – Contact information


You may contact us at or our mailing address below.

Shenzhen Mictrack Electronics Co.,Ltd.

706, United Building, Donghuan 1st Road, Longhua District, Shenzhen, China 518109

Company registration number: 91440300087766665X

*These terms were last updated on September 5, 2023.

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